Technical Support Engineer, Tavily

This Technical Support Engineer, Tavily role at Nebius is a solid fit for IT Support Group readers because it centers on hands-on helpdesk work, operational reliability, and practical support for production IT environments. The listing is remote-friendly and includes a published salary range. What you would work on: - Platform Security Engineer’s primary focus will be designing, implementing, and maintaining security measures to protect company’s environments from various threats. - Monitor incoming support tickets and provide timely responses to technical support inquiries—diagnosing issues across customer setup, Tavily products, and deployment issues - Field requests as part of our follow-the-sun support coverage to ensure customers get help when they need it - Collaborate with engineering, operations, documentation, and product teams to escalate and resolve bugs, and communicate customer needs - Track KPIs for support health (CSAT, bug recurrence) and contribute to continuous improvement efforts Good fit if: - We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team. - Escalate queries to Engineering and Customer Success if required depending on scope and impact - Help improve documentation and knowledge articles to enhance self-service resources - 2+ years in technical support in technical B2B environments (e.g., SaaS platforms, developer tools, cloud services) Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.