Technical Support Engineer

This advanced technical support role is a strong fit for IT Support Group readers who enjoy owning escalations across servers, workstations, networks, storage, and healthcare software. You would support Merative's Merge medical-imaging products while helping customers restore stable service and understand the resolution. What you would work on: - Investigate complex product issues, collect evidence, document troubleshooting, and drive cases through resolution. - Support workstation and server operating systems, storage devices, network infrastructure, and communication protocols. - Perform preventive maintenance and remote software upgrades to improve customer system stability. - Escalate issues through the appropriate teams while continuing to own customer communication and follow-through. - Add root-cause and resolution details to internal and customer-facing knowledge bases. Good fit if: - You have strong knowledge of computer hardware, workstation and server operating systems, storage, and networking. - You can prioritize multiple support assignments and communicate clearly with customers and technical teams. - You have a technical degree or equivalent experience. - Experience with medical information systems such as RIS, PACS, HIS, or EMR is useful. - Familiarity with SQL, DB2, Oracle, DICOM, HL7, or scripting languages is a plus. Curated from Himalayas for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.