Technical Support Engineer 3, Premier - San Francisco

This Datadog Premier Technical Support Engineer role fits ITSG readers who enjoy deep SaaS troubleshooting, Linux/network/cloud problems, monitoring tooling, and direct customer-facing escalation work. What you would work on: - Respond to Premier customer requests over phone, chat, and tickets while helping customers use the Datadog platform effectively. - Reproduce customer issues and assist with implementation across Datadog integrations. - Handle urgent escalations that may involve customer-facing troubleshooting calls and incident management. - Build subject matter expertise across Datadog products, improve documentation, and mentor junior support engineers. Good fit if: - You have 5+ years of multi-channel technical support experience at a PaaS, IaaS, or SaaS company. - You have programming, Linux, and networking experience; cloud technology experience is preferred. - You understand infrastructure and monitoring technologies and can work a rotating schedule that includes weekend availability. - You can work from a Datadog office 3–5 days per week as stated in the source listing. Curated from Datadog Greenhouse for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.