Support Engineer, U.S. Government Support

This is a hands-on technical support role for IT Support Group readers who enjoy troubleshooting Linux systems, DevOps platforms, and complex customer environments. You would help U.S. government and public-sector teams operate GitLab in secure, compliance-focused, air-gapped, and otherwise constrained deployments. What you would work on: - Diagnose GitLab deployment issues with Linux command-line tools, logs, system-performance data, and application behavior. - Trace problems across infrastructure, application, and code paths, then recommend mitigations and durable fixes. - Partner with Product, Development, and Infrastructure teams to reproduce edge cases and resolve customer-impacting defects. - Improve technical documentation, support workflows, automation, and troubleshooting utilities. - Participate in weekday and weekend on-call rotations for self-managed customers in restricted environments. Good fit if: - You are a U.S. citizen, as required for the government environments supported by this team. - You have managed customer cases from triage and reproduction through escalation and resolution. - You have strong Linux systems administration and troubleshooting skills. - You are comfortable with Git, CI/CD, scripting such as Ruby or Bash, and DevOps or container platforms such as Kubernetes or OpenShift. - You can explain complex technical issues clearly and understand security or compliance controls such as DISA STIG and SELinux. Curated from GitLab Careers for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.