Support Engineer, IT Systems

This IT support role is a strong fit for IT Support Group readers who like hands-on employee support, SaaS administration, endpoint troubleshooting, and improving the support experience instead of just closing tickets. Zapier lists the role as remote for APAC coverage with a published salary range. What you would work on: - Serve as a first point of contact for IT support requests across Zapier's global employee base, with a focus on AU/NZL coverage hours. - Troubleshoot and resolve Mac hardware, software, access, onboarding, and offboarding issues. - Handle endpoint and account tasks using tools such as Jamf, Okta, Google Workspace, Slack, 1Password, Zoom, Jira, and Zapier's internal helpdesk platform. - Build runbooks, help articles, self-service resources, SSO/SAML playbook work, and simple automations to reduce repeat manual IT work. Good fit if: - You have 2+ years of direct hands-on corporate IT support experience, including Okta administration. - You are empathetic, service-oriented, and comfortable providing support over Slack in a fully remote environment. - You communicate clearly in writing and can manage your workload with minimal supervision. - You want to grow technical skills over time while helping improve IT processes and tooling. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.