Support Engineer I

This is a hands-on B2B support role for ITSG readers who want to deepen their networking and security troubleshooting experience while helping customers run ExtraHop appliances and integrations. The team is remote-first around Dallas, with limited in-office meetings and an 11 a.m.–8 p.m. Central schedule. **What you would work on:** - Troubleshoot product issues and analyze systems using internal documentation and resources. - Help customers configure network infrastructure, virtualization, hardware, firmware, and third-party integrations. - Own ticket updates and customer communication, escalating complex issues when needed. - Contribute to Knowledge Centered Services and collaborate with experienced engineers. **Good fit if:** - You have at least two years of B2B technical support experience. - You understand the OSI model plus routing and switching concepts. - You are strong at customer service, documentation, and organized troubleshooting. - Linux/Unix, cybersecurity knowledge, JavaScript familiarity, or Network+/Security+ are useful extras. Curated from ExtraHop Greenhouse for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.