Support Engineer I

Cleo’s Support Engineer I role is a strong match for IT Support Group readers who enjoy frontline technical troubleshooting, clear customer communication, and learning across Windows, Linux, networking, SaaS, and integration tooling. It offers an accessible path for someone with a relevant degree or at least one year of technical support, help desk, or customer-facing technical experience. What you would work on: • Troubleshoot software installation, configuration, licensing, upgrades, integrations, and everyday product issues. • Manage support cases against SLAs, document resolutions, and escalate complex issues while retaining customer communication ownership. • Improve knowledge-base content and use validated AI-assisted workflows to speed up troubleshooting and reduce repetitive work. Good fit if: • You have a relevant technical degree or 1+ years in technical support, help desk, or a customer-facing technical role. • You understand Windows and Linux fundamentals plus TCP/IP, DNS, firewalls, and common protocols such as HTTP, SFTP, and SSH. • SaaS support, cloud platforms, SQL, scripting, automation, or ticketing-platform experience would be useful. Curated from Himalayas for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.