Support Engineer (AMER)

Help customers troubleshoot self-managed and hosted GitLab through support tickets, email, video calls, and merge requests. Investigate problems, reproduce bugs, coordinate with product and engineering, and improve support documentation. Strong Linux administration, scripting with Ruby or Bash, and familiarity with Git, CI/CD, and web application frameworks are central to the role. Participate in daytime weekday and weekend on-call rotations. This is remote within the listed United States and Canada locations; the disclosed salary range applies to United States residents. Curated by IT Support Group from the employer’s career listing. Verified available on October 12, 2026. Apply on the employer’s site for the full requirements, current compensation, and latest details.