Sr. System Administrator, Contact Center Applications

CCC Intelligent Solutions is hiring a Sr. System Administrator, Contact Center Applications, a salary-disclosed role that fits IT Support Group readers looking for practical sysadmin work with clear operational responsibilities. What you would work on: - Platform Administration & Support - Administer and support Amazon Connect and Salesforce Service Cloud for a 500+ user environment - Build and maintain basic Amazon Connect contact flows, queues, routing profiles, and prompts - Configure and maintain Salesforce Service Cloud user profiles and system settings - Troubleshooting & Issue Resolution Good fit if: - Platform Administration & Support - Administer and support Amazon Connect and Salesforce Service Cloud for a 500+ user environment - Identify recurring issues and recommend improvements to reduce support volume and user impact - Support platform enhancements, releases, and configuration changes - 5+ years of experience supporting contact center or CRM platforms in an enterprise environment Curated from The Muse for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.