Specialist I, Technical Support – Terminal

Job Title Specialist I, Technical Support - Terminal Reports To Manager, Technical Support, Operations About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape. At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve. We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career. Job Purpose The Terminal Support Specialist acts as the initial point of contact for merchants as part of the Payroc Terminal Support Team. This role focuses on providing high-quality technical support and service to ensure merchants can effectively operate their payment terminals and related systems. The role requires strong problem-solving skills, the ability to communicate technical information clearly, and a customer-focused approach to ensure merchants receive timely and effective support. Duties and Responsibilities Provide client support via email and telephone Process all technical enquiries, orders, and general administration in a timely and accurate manner Coach customers to become product experts so they are increasingly self-sufficient Take appropriate action to ensure customer expectations are fully met Liaise with internal teams as required Qualifications Previous experience demonstrating a strong passion for technical support Ability to work on own initiative as well as part of a team Strong written and verbal communication skills Effective administration, planning, and organisational skills with high attention to detail and accuracy Ability to work in a fast-paced environment while maintaining a high level of customer support Curated from Jobicy for IT Support Group readers. Use the apply link for the source listing and latest details.