Senior Technical Support Engineer

LangChain is looking for a senior support engineer to help highly technical customers debug production AI-agent applications and the infrastructure around them. This fits ITSG readers who enjoy deep troubleshooting, escalations, observability, and working directly with engineering teams. What you would work on: - Diagnose customer setup, product, and deployment issues as a technical escalation point. - Partner with engineering, operations, product, and documentation teams to resolve bugs and improve support. - Build internal diagnostics, runbooks, and tooling for complex triage. - Lead post-incident reviews and improve support metrics, documentation, and knowledge articles. Good fit if: - You have 6+ years in technical support, solutions engineering, or SRE for technical B2B products. - You can troubleshoot APIs, SDKs, distributed systems, and cloud-native stacks. - You have Python experience plus hands-on knowledge of Kubernetes and Docker. - You are comfortable with logs, traces, metrics, Datadog, and OpenTelemetry-style integrations. Curated from Ashby for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.