Senior Technical Support Engineer - APAC

This senior technical support role is a strong fit for IT Support Group readers who enjoy owning difficult customer issues, acting as an escalation point, and improving support operations for a developer platform. The position is Australia-based, aligned to APJ hours, and offers remote-friendly work flexibility. **What you would work on:** - Resolve complex issues involving the LaunchDarkly platform, SDKs, and integration patterns. - Lead non-routine APJ escalations through resolution and identify systemic trends in support cases. - Partner with Engineering and Product on high-impact bugs, feature gaps, tooling, workflows, and documentation. - Mentor junior team members and contribute to onboarding and knowledge sharing. **Good fit if:** - You bring deep experience in technical support, software engineering, or another customer-facing technical role. - You can troubleshoot ambiguous, multi-variable problems independently. - You are fluent in at least one programming language such as Node.js, Java, or PHP. - You are based in Australia and can work APJ business hours. Curated from Greenhouse for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.