Senior Technical Customer Support Engineer

This is a strong fit for experienced ITSG readers who like deep technical troubleshooting, customer-facing work, and cloud-scale systems. ClickHouse is looking for a senior support engineer to help users solve problems across its open-source and cloud database products in a globally distributed support team. What you would work on: - Guide ClickHouse users and customers through cases, chat, Slack, community channels, calls, and meetings. - Troubleshoot ClickHouse Cloud and open-source deployments while meeting support SLAs and participating in 24x7 global coverage. - Build reusable solutions through documentation, knowledge-base articles, training, webinars, and community content. - Work with Support Services, Engineering, Product, and go-to-market teams to surface customer needs and improve the product. Good fit if: - You have experience in technical support, database administration, SRE, systems engineering, solutions engineering, or a similarly hands-on role. - You understand SQL databases, OLAP, distributed systems, or cloud-native SaaS. - You communicate clearly in a remote environment and enjoy owning difficult customer problems. - Experience with ClickHouse, AWS, Azure, GCP, Kafka, Kinesis, Spark, or RabbitMQ is a plus. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.