Senior Observability Architect — West Coast

Grafana Labs is hiring a deeply technical observability architect to guide major customers through the design, adoption, and operation of Grafana-based monitoring environments. This is a strong fit for experienced ITSG readers with SRE, Kubernetes, technical support, or observability backgrounds who enjoy hands-on architecture and customer problem-solving. What you would work on: - Design customer observability maturity journeys and technical roadmaps. - Provide expert troubleshooting, health checks, root-cause analysis, and implementation guidance. - Lead technical discovery, onboarding, enablement, training, and architecture reviews. - Help customers operate Grafana, Prometheus, Loki, and Kubernetes-based environments effectively. - Bring customer feedback to Grafana's engineering and product teams. Good fit if: - You are located on the U.S. West Coast and have 5+ years in technical support, technical account management, consulting, solutions engineering, or professional services. - You have experience deploying and operating Kubernetes and understand modern observability systems. - You can troubleshoot complex systems, communicate clearly with engineers and stakeholders, and manage multiple customer projects. - You are comfortable with up to 25% travel. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.