Product Technical Support Specialist - Tier 1

ZOLL is hiring a Tier 1 product support specialist to help patients, families, and medical professionals resolve technical issues with cardiac-management products. This role fits IT Support Group readers who combine structured troubleshooting, careful documentation, and patient customer service in a high-impact support environment. What you would work on: • Diagnose basic-to-complex product issues and guide users through maintenance and correct product use. • Document customer interactions and reported product deficiencies in line with company and regulatory requirements. • Provide time-sensitive technical guidance to patients and clinicians, including backup coverage for 24/7 support. • Identify recurring issues, share insights with cross-functional teams, and suggest product or service improvements. Good fit if: • You have technical aptitude for troubleshooting product-related systems and can learn new technology quickly. • You can explain technical and analytical issues clearly to different kinds of end users. • You bring strong customer service skills, empathy, Microsoft Office literacy, and the ability to work independently in a fast-paced contact-center environment. • You can cover at least one weekend day; the current opening targets second shift after an 8–10 week weekday training period. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.