Product Support Engineer

Claroty is hiring a Product Support Engineer to troubleshoot the networking and systems issues behind its cyber-physical systems security platform. This is a strong fit for IT Support Group readers who enjoy enterprise technical support, Linux, networking, and customer-facing problem solving. What you would work on: - Investigate, reproduce, and resolve complex customer issues across SaaS and on-premises environments. - Troubleshoot networking and system problems involving DNS, DHCP, TCP/IP, HTTP, Linux, and tools such as Wireshark. - Coordinate escalations and work with R&D, Product, Customer Success, and Technical Account Managers. - Maintain customer status reporting and proactively clear technical roadblocks. Good fit if: - You have 3+ years in technical customer support or a similar customer-facing technical role. - You have hands-on networking troubleshooting and Linux system administration experience. - You understand common network standards and protocols and have supported SaaS products. - Database, virtualization, operational technology, or cybersecurity experience would be useful. Curated from Himalayas for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.