Premium Support Engineer

This Premium Support Engineer role is a strong fit for IT Support Group readers who like deep technical troubleshooting in SaaS environments, owning escalations for strategic customers, and working between support, engineering, and customer teams. What you would work on: - Act as the primary technical contact for named Premium Support accounts and advocate customer issues back into Collibra. - Own support tickets, communication, and action plans through timely technical resolution. - Provide proactive guidance and best practices to help customers avoid issues and get more value from Collibra products. - Partner with Customer Success, account teams, Premium Support, and engineering on customer environments and product issues. Good fit if: - You have 5+ years in a technical customer-facing role supporting enterprise SaaS or enterprise software applications. - You troubleshoot web-based applications and are comfortable with Java, REST APIs, SSO, Kubernetes, VMs, SQL, SSL, and LDAP. - You enjoy methodical problem solving, learning new technology, and building deep customer technical relationships. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.