Manager Cloud Engineering

Manager Cloud Engineering at Fastly is a strong fit for IT Support Group readers because the role leads customer-facing cloud engineers working on edge cloud architecture, technical escalations, and operational workflows in a hybrid environment. What you would work on: - Lead a team of highly-technical customer engineers ensuring overall customer success - Develop strategic direction and execute on key objectives for Customer Solutions Engineering - Champion customer asks internally, including escalations, risks, new opportunities, and technical requirements for maintaining and growing customer relationships - Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs Good fit if: - 8+ years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, customer-facing DevOps Engineering, Technical Account Management, or Solutions Architecture - 2+ years of relevant experience leading people associated with technical management of client relationships - Broad technical expertise including cloud and internet architecture, as well as scripting/software development experience - Capable and willing to travel for customer meetings as necessary Curated from Fastly Greenhouse for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.