IT-Support für Non-Profits (m/w/d)

Leicht Digital is hiring an IT support person for non-profit customers in Berlin, which is a direct fit for ITSG readers who like practical user support, endpoint work, and making cloud collaboration tools behave for real teams. What you would work on: - Handle first- and second-level support requests through Slack, Microsoft Teams, and email. - Set up, deliver, and recover end-user devices for onboarding and offboarding. - Support macOS and Windows endpoints, software installs, updates, Intune patch rollout, and Apple enrollment help. - Help users with Microsoft 365 and Google Workspace issues including mailboxes, SharePoint, OneDrive, Drive, Teams, Meet, permissions, and licenses. - Document ticket resolutions, write short user guides, and surface repeat issues to IT administration for standardization. Good fit if: - You have Fachinformatiker:in Systemintegration training or comparable hands-on experience. - You are comfortable explaining MFA, password managers, phishing basics, and everyday IT issues to non-technical users. - You can work with Berlin non-profit customers and occasionally support on-site hardware delivery, small trainings, and simple network topics. Curated from Arbeitnow for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.