IT/Helpdesk Support Specialist

This onsite IT/Helpdesk Support Specialist role at SimVentions, Inc - Glassdoor ✪ 4.6 is a strong fit for IT Support Group readers because it focuses on hands-on IT support, systems administration, infrastructure operations, or technical troubleshooting work. What you would work on: - We are seeking a Helpdesk Support Specialist to join our team! - As an IT Help Desk Support Specialist II, the candidate will provide technical assistance and training to system users. - The candidate will respond to users' request for assistance by phone, in person, or via help desk ticket, generally handling routine technical issues while seeking guidance on more complex issues. - The candidate will maintain the helpdesk system and ensure technical support issues are escalated to the appropriate level for resolution. Good fit if: - Travel: 1 day a week to Dahlgren office Clearance: Ability to obtain a secret security clearance is required. - Provides an outstanding customer service experience in a variety of circumstances across all organizational levels. - military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world. Curated from The Muse for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.