IT Helpdesk Manager

TopDog Law is hiring a hands-on helpdesk leader for its fully remote legal team. This player-coach role fits IT Support Group readers who can lead technicians while still owning escalations, service quality, endpoint management, identity administration, and day-to-day support operations. **What you would work on:** - Lead helpdesk technicians and own ticket triage, escalation paths, SLAs, KPIs, and continuous improvement. - Administer Microsoft 365 or Google Workspace, Azure AD/Entra ID, user provisioning, licensing, and access. - Manage Windows and Mac endpoints through MDM/UEM, with Microsoft Intune preferred, and resolve compliance issues. - Oversee onboarding and offboarding, asset lifecycle, vendors, documentation, backups, endpoint hygiene, and security-policy enforcement. **Good fit if:** - You have 5+ years in IT support or operations, including at least 2 years in a lead, manager, or senior supervisory role. - You have hands-on experience with enterprise collaboration platforms, Entra ID, MDM/UEM, SLA reporting, and IT asset management. - You understand MFA, least privilege, endpoint security, phishing defense, and incident escalation. - You can operate independently in a distributed environment and communicate comfortably with executive stakeholders. Curated from Himalayas for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.