IT Engineer

This is a hands-on IT support and systems administration role for IT Support Group readers who enjoy helping users, improving documentation, and growing from Tier 1/2 support into broader SaaS administration. The position combines helpdesk ownership with knowledge management and endpoint, identity, and collaboration tooling. What you would work on: - Triage Freshservice tickets and resolve Tier 1/2 issues for macOS and Windows users. - Support Okta, Google Workspace, Slack Enterprise, Zoom, Atlassian, Intune, Iru MDM, and employee hardware lifecycle tasks. - Own and improve Confluence and helpdesk runbooks, troubleshooting guides, onboarding/offboarding playbooks, and user-facing articles. - Handle SaaS provisioning, deprovisioning, licenses, permissions, access reviews, and routine administration. - Identify recurring problems, document fixes, and help improve support through automation and AI-assisted knowledge workflows. Good fit if: - You have 1–3 years of professional IT support, helpdesk, or end-user technology experience; internships, MSP work, and college IT roles count. - You are comfortable supporting both macOS and Windows and have exposure to identity, Google Workspace, collaboration, or ITSM tools. - You write clear technical documentation and communicate well with non-technical users. - You want a helpdesk-centered role with room to grow into Tier 2 SaaS and systems administration. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.