Help Desk Support Services Specialist

This fully remote Tier II/III help desk role is a strong match for experienced IT support professionals who enjoy complex escalation work across enterprise systems. You would support the U.S. Army Corps of Engineers PROMIS program as a senior technical escalation point, with an active Secret clearance required. What you would work on: - Resolve complex incidents escalated beyond Tier II/III support and restore critical services. - Reproduce user-reported problems in test environments, diagnose root causes, and implement lasting fixes. - Collaborate with network, systems engineering, application development, and database teams. - Support users across PC, server, mainframe, and multi-tier application environments. - Analyze recurring issues and recommend changes that improve system performance and reduce user friction. Good fit if: - You have 7+ years of progressively responsible IT support experience and a track record with high-tier escalations. - You have worked with PL/SQL, Oracle APEX, Oracle DBA fundamentals, ETL tools, and performance tuning. - You hold an active Secret clearance; CompTIA A+, Network+, or Security+ certifications are preferred. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.