Enterprise Support Specialist

This remote U.S. role is a solid fit for ITSG readers who enjoy hands-on B2B troubleshooting, customer communication, and owning technical issues through resolution in a SaaS or fintech environment. **What you would work on:** - Troubleshoot technical issues tied to customer integrations and coordinate solutions for enterprise customers. - Triage and escalate incidents while partnering with Customer Success, Account Management, User Support, Risk, and Engineering. - Use internal and third-party support and configuration tools, maintain the customer feedback loop, and provide phone support and callbacks. **Good fit if:** - You have previous B2B support experience in SaaS and/or fintech. - You can identify and troubleshoot issues, communicate clearly in writing and verbally, and work confidently in Excel or Google Sheets. - Experience with project management or Zendesk would be useful. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.