Customer Support Technician

This helpdesk role is a solid fit for IT Support Group readers because it centers on practical infrastructure, support, and operations work rather than generic business administration. ECS lists the role as Remote (USA) with an explicit salary range of $55,000–$60,000 USD. What you would work on: - Provide support to users to enable smooth access and navigation for the enrollment system and all features developed on the program. - Serve as POC for troubleshooting system issues. - Document, track, and monitor issues to ensure timely resolution. - Collaborate with management and partners to meet Service Level Agreements (SLAs). Good fit if: - Collaborate with management and partners to meet Service Level Agreements (SLAs). - Bachelor’s Degree Required. - Minimum 6 years of experience. - Excellent communication and collaboration skills. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.