Customer Support Specialist

Juniper Square is hiring a customer support specialist to provide hands-on technical assistance for its private-markets software. ITSG readers who enjoy troubleshooting, learning a business application deeply, and helping customers across multiple channels should find this role relevant. What you would work on: - Provide technical assistance by phone, email, and chat while owning issues through timely resolution. - Become a product expert and troubleshoot complex software issues for private-equity customers. - Work with Customer Success, Product, and Software Engineering to identify and implement solutions. - Improve internal documentation, processes, and procedures and share customer feedback with product teams. Good fit if: - You bring 2+ years of relevant professional experience. - You have strong troubleshooting, problem-solving, analytical, and technical-learning skills. - You communicate clearly, stay organized, and are comfortable supporting B2B customers. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.