Customer Support Engineer (Tier 1)

Join the Tier 1 support team helping customers resolve configuration and networking issues. Handle a busy ticket queue, provide clear troubleshooting guidance, and identify recurring problems for product and engineering teams. The employer values curiosity demonstrated through homelabs, personal projects, or open-source work, plus networking fundamentals such as DNS, routing, firewalls, and IP addressing. Troubleshooting across Windows, macOS, Linux, and mobile platforms is useful. This is a full-time remote United States opening with salary, equity, and benefits. Curated by IT Support Group from the employer’s career listing. Verified available on October 12, 2026. Apply on the employer’s site for the full requirements, current compensation, and latest details.