Customer Support Engineer

Tailscale is hiring a UK-based Tier 2 support engineer for hands-on troubleshooting across networking, identity, operating systems, and cloud-native environments. This is a strong fit for IT Support Group readers who enjoy owning technically complex customer issues and turning recurring problems into better support practices. What you would work on: • Own escalated technical tickets through resolution while meeting response and resolution SLAs. • Troubleshoot ACLs, subnet routing, exit nodes, identity-provider integrations, and complex networking issues. • Partner with customer experience, product, and engineering teams to identify recurring friction and improve the user experience. • Mentor Tier 1 teammates through ticket reviews, escalation guidance, and documentation. Good fit if: • You have 4+ years in SaaS technical support, including escalated or enterprise accounts. • You understand TCP/IP, DNS, subnetting, firewalls, NAT traversal, routing, and VPN technologies. • You can troubleshoot macOS, Windows, Linux, identity/SSO integrations, logs, CLI tools, and basic Kubernetes environments. • You communicate complex technical guidance clearly and empathetically in writing. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.