Customer Support Engineer

Fastly’s Customer Support Engineer role is a strong fit for IT Support Group readers who like deep technical troubleshooting across networking, CDN, edge compute, and customer-facing support. What you would work on: - Debug customer Fastly configurations, VCL logic, Compute/Wasm applications, cache behavior, and HTTP header handling. - Guide customers through the Fastly Control Panel, RBAC configuration, custom observability dashboards, and SaaS UI workflows. - Handle technical inquiries across email, chat, Slack, portal engagements, and live triage sessions with fast response expectations. - Escalate cases to higher-tier teams, monitor large network events, and contribute troubleshooting approaches back into documentation. Good fit if: - You have 2–4 years in technical support, sysadmin, or network-focused work. - You understand HTTP/S, TCP/IP, TLS, DNS, internet routing, BGP, transit, peering, telemetry, and diagnostic tools. - You are comfortable with SaaS control panels, REST APIs via CLI, and at least some coding or scripting exposure. Curated from Fastly careers / Greenhouse for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.