Customer Support Automation Specialist

This Billtrust role fits ITSG readers interested in support operations, knowledge systems, AI-assisted support tooling, and reducing ticket friction through practical automation. What you would work on: - Own chatbot performance outcomes by monitoring KPIs and improving workflows that increase case deflection and resolution rates. - Analyze AI-powered insights and chatbot interactions to find support workflow improvements. - Partner with the Knowledge Content Specialist so Help Center content supports customer self-service outcomes. - Design support automation workflows that reduce customer friction and improve the customer experience. - Work in an AI-first environment where teams use AI tools to move faster and improve outcomes. Good fit if: - You are comfortable improving support processes through automation, chatbot optimization, and self-service workflows. - You can use support metrics and customer interaction data to identify what should be fixed or automated. - You enjoy partnering with knowledge management/content teammates to improve help center quality. - You want a support-focused role tied directly to measurable case deflection and resolution improvements. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.