Customer Support Analyst

This remote helpdesk role is a strong fit for IT Support Group readers because it focuses on hands-on support, operations, infrastructure, and reliability work with a clear salary range in the source listing. What you would work on: - Serve as the first point of contact for end-user support requests for a cloud-based case management system. - Triage and resolve support issues through Jira, including application access, functionality, and configuration problems. - Assist with User Acceptance Testing and contribute to user guides and training materials. - Document tickets, resolutions, and recurring issues to improve support quality and system reliability. - Escalate complex technical issues to Tier 3 engineering support with clear documentation and user context. Good fit if: - You have Tier 1 helpdesk or technical support experience for large enterprise applications. - You are familiar with Jira or similar ticketing systems and can keep support records organized. - You are comfortable helping non-technical users and translating technical issues into plain language. - You can work remotely in a collaborative environment and may be able to meet federal background investigation or clearance requirements if needed. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.