Customer Experience Engineer

Elation Health is hiring a technically minded Customer Experience Engineer to combine hands-on support with scripting, AI workflow quality, and direct feedback into Product and Engineering. It is a strong match for IT Support Group readers who enjoy tracing customer issues to root causes and building fixes that reduce repeat tickets. **What you would work on:** - Own escalations that require human judgment and protect customer trust during complex cases. - Configure AI intents, knowledge sources, and escalation rules, while building lightweight automations and scripts. - Turn recurring case patterns into reports and product priorities, and mentor support teammates on AI workflows, scripting, and SQL. - Improve internal and customer-facing documentation and reduce recurring support volume. **Good fit if:** - You have 1–5+ years in engineering, data analytics, or AI/automation work, or a related technical degree plus customer-facing experience. - You are comfortable experimenting with Python, SQL, JavaScript, APIs, or scripts. - You can show examples of automations, dashboards, prompt-driven systems, or other projects you have built and shipped. - You communicate clearly with customers and enjoy finding patterns behind technical problems. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.