Client Support Technical Specialist

Client Support Technical Specialist at Q4 Inc. is a salary-disclosed remote role that should fit IT Support Group readers interested in helpdesk work. The source listing points to hands-on technical ownership rather than generic business operations, with responsibilities and requirements aligned to support, infrastructure, security, networking, cloud, or operations career paths. What you would work on: - Technical Troubleshooting: Diagnose and resolve complex issues involving HTML, CSS, and backend processes. - Issue Escalation: Identify and replicate product bugs; escalate them to the Product team via Jira, providing detailed technical context to speed up resolution. - Client Communication: Act as the main technical point of contact for clients seeking assistance via Salesforce. - Knowledge Sharing: Help senior staff focus on larger initiatives by taking on day-to-day technical tasks and documenting solutions. - Experience: 3–5 years in a technical support or client-facing technical role. Good fit if: - Knowledge Sharing: Help senior staff focus on larger initiatives by taking on day-to-day technical tasks and documenting solutions. - Product Influence: Act as an advocate for the client by fighting for features and bug fixes that improve the user experience. - Experience: 3–5 years in a technical support or client-facing technical role. - Ticketing Systems: Extensive experience working with Salesforce for client management and Jira for engineering escalations. - Technical Proficiency: Strong ability to read and understand HTML and CSS; familiarity with JavaScript/jQuery is required to identify front-end issues. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.