Blue Planet Advanced Technical Support (BPI/BPO)

This mid-level support engineering role is a strong match for IT Support Group readers who enjoy troubleshooting network-focused software and coordinating with customers, engineering, and product teams to resolve difficult issues. What you would work on: - Troubleshoot software and system issues across Ciena’s Blue Planet portfolio. - Collaborate with solution experts and R&D teams on product bugs, workarounds, and interoperability issues. - Manage support cases, document findings, and advocate for improvements based on customer feedback. Good fit if: - You have networking or systems fundamentals and can communicate clearly during high-pressure support situations. - You are comfortable with Linux/Unix and technologies such as virtualization, IP networking, containers, or cloud platforms. - Experience with Python or shell scripting, databases, monitoring tools, or ticketing systems would be useful. Curated from Himalayas for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.