Associate, Customer & Product Support

AlphaSense is hiring an Associate, Customer & Product Support to provide first-line technical help for its AI-powered market-intelligence platform. This role fits IT Support Group readers who like troubleshooting software, managing escalations, and translating customer evidence into useful handoffs for Product, Engineering, and SRE. **What you would work on:** - Investigate, diagnose, and troubleshoot customer questions through email, live chat, and support calls. - Guide customers through product features, escalate tickets when needed, and stay accountable through resolution. - Qualify and triage issues, repackage debugging steps for technical teams, and support incident response with SRE. - Improve knowledge-base articles, tutorials, training material, and support documentation. **Good fit if:** - You have 3 or more years in a client or product-support role. - You can explain complex issues simply and prioritize carefully under pressure. - You are interested in AI, technology, and software applications and can learn technical product details quickly. - You have a customer-first mindset and enjoy solving complex problems collaboratively. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.