Application Support Engineer

Cresta is hiring a remote Application Support Engineer to troubleshoot the APIs, servers, networks, telephony, and containerized systems behind its AI customer-experience platform. It is a strong fit for IT Support Group readers who like deep technical investigation while remaining the customer-facing owner of an issue. **What you would work on:** - Investigate API integrations, databases, servers, microservice performance, web hosting, VoIP/network technologies, and containerized applications. - Reproduce customer environments, diagnose root causes, and verify fixes. - Escalate bugs and critical incidents with Engineering and Product, while keeping customers informed. - Maintain support documentation and join a rotating on-call schedule. **Good fit if:** - You have 4+ years in technical support, helpdesk, or customer-facing engineering. - You can troubleshoot server operating systems, application logs, web hosting, APIs, and network architecture. - You have experience with ticketing tools such as Zendesk, Linear, or Jira. - SaaS/CCaaS, AWS, Kubernetes, scripting, or monitoring-tool experience is a plus. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.