IT Desktop Support - Contract to Hire
Reports To
IT Systems Support Manager
What You Will Be Doing
- Perform on-site & remote analysis, diagnosis, and resolution of complex system
- problems for end users. Recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Mac and Windows Systems
- Install, configure, maintain, and troubleshoot end user peripheral devices/printers
- Collaborate with the IT Operations team members to ensure efficient operation of the organization's computing environment.
- Where required, administer and resolve issues with associated end-user
- workstations and networking issues.
- Receive and respond to incoming service requests regarding system problems.
- If necessary, coordinate with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
- Assist in troubleshooting issues related to Office365/Outlook
- Assist in troubleshooting issues related to OKTA, MFA, BOX , RingCentral, Zoom, Slack, LucidCharts,JIRA, and any other internal company SAAS applications
- Set up and administration of new hire & onboarding such as new system deployments, desk set ups, and new user account creations for respective applications.
- Receive and respond to incoming service requests regarding software issues.
https://www.chargepoint.com/about/opportunities/job/?gh_jid=5677298002
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