IT Desktop Support - Contract to Hire

Reports To

IT Systems Support Manager

What You Will Be Doing

• Perform on-site & remote analysis, diagnosis, and resolution of complex system
• problems for end users. Recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Mac and Windows Systems
• Install, configure, maintain, and troubleshoot end user peripheral devices/printers
• Collaborate with the IT Operations team members to ensure efficient operation of the organization's computing environment.
• Where required, administer and resolve issues with associated end-user
• workstations and networking issues.
• Receive and respond to incoming service requests regarding system problems.
• If necessary, coordinate with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Assist in troubleshooting issues related to Office365/Outlook
• Assist in troubleshooting issues related to OKTA, MFA, BOX , RingCentral, Zoom, Slack, LucidCharts,JIRA, and any other internal company SAAS applications
• Set up and administration of new hire & onboarding such as new system deployments, desk set ups, and new user account creations for respective applications.
• Receive and respond to incoming service requests regarding software issues.

https://www.chargepoint.com/about/opportunities/job/?gh_jid=5677298002