IT Desktop Support - Contract to Hire


Scottsdale, AZ, USA

Full time

Dec 29

Reports To

IT Systems Support Manager

What You Will Be Doing

  • Perform on-site & remote analysis, diagnosis, and resolution of complex system
  • problems for end users. Recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Mac and Windows Systems
  • Install, configure, maintain, and troubleshoot end user peripheral devices/printers
  • Collaborate with the IT Operations team members to ensure efficient operation of the organization's computing environment.
  • Where required, administer and resolve issues with associated end-user
  • workstations and networking issues.
  • Receive and respond to incoming service requests regarding system problems.
  • If necessary, coordinate with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.
  • Assist in troubleshooting issues related to Office365/Outlook
  • Assist in troubleshooting issues related to OKTA, MFA, BOX , RingCentral, Zoom, Slack, LucidCharts,JIRA, and any other internal company SAAS applications
  • Set up and administration of new hire & onboarding such as new system deployments, desk set ups, and new user account creations for respective applications.
  • Receive and respond to incoming service requests regarding software issues.

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