Network Technician/Engineer

This is a full-time salaried position. Normal hours are Mon-Fri 8:00-5:00pm, but projects may go over from time to time. Candidates should be prepared to discuss projects you lead/solutions you have provided and other relevant experiences.

Requirements:

• High School Diploma

• Associate degree/Technical College degree or higher desired

• CompTIA A+ and/or Network+ certifications

• 5+ years’ experience; 2+ years with relevant technologies to this position

• The position includes on average 65% travel in and around the Greater Baton Rouge area. Candidate must have own reliable transportation.

• Must be able to pass a full background check and drug screen upon acceptance of the job offer.

• Candidate will be on call every 3 weeks for after hour calls, including nights, weekends, and holidays.

Responsibilities:

• Maintain a clean, professional, and friendly report with our clients.

• Maintain individual service levels as set by the department director.

• Responding to inbound client requests via email, phone, remote access or on-site visits to resolve issues including server/network outages, data recovery, email/messaging assistance, hardware warranty claims, and general IT repair should the need arise.

• New server and network deployments; working with team members to plan, install, and deploy workstations, server(s), switches, firewalls, access points.

• Keep timely documentation of your work and schedule within company provided ticketing system and calendar.

• Assist team members and contribute to the overall productivity of the business.

• Work with consultants, client representatives and vendors to ensure customers make informed IT decisions.

Technical Skill Requirements:

• Ability to lead a project to a successful conclusion within budgeted hours

• Ability to troubleshoot hardware and software, including HP & Lenovo servers & desktops/laptops/workstations

• Ability to setup, configure, and troubleshoot Windows Servers 2016/2019

• Advanced proficiency in Microsoft 365 suite of applications, and ability to troubleshoot

• Knowledge of backup methodologies, hardware, and best practices

• Knowledge of basic TCP/IP routing concepts for SMB networks with 1-2 subnets

• Knowledge of cybersecurity threats, solutions, and best practices for businesses

• Knowledge of DNS Management, including creating/editing A, MX, and CNAME records

• Knowledge of WAN and VPN links/remote access technologies and experience with configuration and implementation.

• Knowledge of Windows client and server operating systems in a domain environment

• Advanced Windows server knowledge including:

o Managing & deploying Active Directory

o Windows DNS & DHCP

o Managing & troubleshooting Group Policy

Soft Skill Requirements:

• Outstanding customer service, including excellent written and verbal communication skills.

• Self-starter with the initiative to work on your own.

• Positive outlook in general; maturity to deal with challenges in an upbeat manner without complain.

• Ability to organize and manage multiple tasks while working in a dynamic environment.

• Passion for technology with a desire to thrive in a small, fast-growing company that employs high standards.

Ideal candidate has product knowledge/certifications of the following:

• Datto

• Fortinet

• Microsoft Server 2016/2019

• Microsoft Azure

• Microsoft 365

• Proofpoint

• StorageCraft

• Windows 10